Frequently Asked Questions

Please read our FAQ, which should answer most of the commonly asked questions!

What are the delivery charges for orders?

Delivery charges are calculated automatically at checkout. We use the fast shipping services available such as DHL and EMS to ship worldwide, so we ensure your order arrives without any extended delays.

Which payment methods are accepted?

At present, we accept Afterpay, PayPal, Visa, MasterCard, Discover, and American Express.

How long will delivery take?

Delivery is made by an express service such as DHL and EMS. It typically takes between 8 – 14 working days; however, calculating the shipping fees will advise of the timeframe upon checkout.

Covid19: We’re experiencing delivery delays at the moment due to limited flights, social distancing requirements, and increased parcel volumes.

We appreciate your patience during this time.

What happens if I'm unhappy with my order?

We offer a 14-day money-back guarantee on all products for any factory faults. If you are not satisfied with your purchase due to any defect, we will refund the purchase price, replace or provide an exchange.

All goods must be returned at the buyer’s expense and be in the same condition as received, including all original packaging (If Any).

Please view our Returns and Refunds page for more information.

How secure is shopping in the Online Shop? Is my data protected?

Yes, it certainly does and is secured with 256-bit encryption technology.

What happens if my order is taking really long?

Once we ship out your order and it’s on its way, you will be alerted as to its status. If your order doesn’t arrive during the indicated timeframe, please let us know, and we will further investigate.

Please understand that it is normal for delays to occur during busy times and holiday periods. If your order is running late, we ask that you wait an extra seven days just to be safe.

Covid 19. Please note delivery delays from us may occur during this time due to increased safety measures.

Do I receive an invoice for my order?

Yes, of course. A PDF invoice will be emailed to you after you place an order.